Return & Exchange Policy

You may request a return or exchange of a product within 7 calendar days of receiving it. The following conditions must be met:

✅ Conditions for Return or Exchange:

• The product must be returned in its original packaging;

• The product must show no signs of use or consumption, and must be in the same condition it was received;

• The product must be returned with tags (or protectors) attached, including manuals and all accessories.

❌ Important:

We do not offer exchanges for incorrect sizes.
We provide product measurements in centimeters to help you choose the correct size.

According to the Consumer Protection Code – Article 18, the store is not legally required to accept returns due to buyer’s remorse related to color, size, model, or any other reason.

⚠️ Returns that do not meet these conditions will not be accepted.

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How to Request a Return or Exchange

Send an email to suportpetobsidian@gmail.com with the following information:

• Product name;

• Order number;

• Email used during purchase;

• Reason for the return or exchange;

• Video showing the defect (if applicable).

Once all return details are verified, we will provide the return address. You will be refunded for both the product and the shipping costs.

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Refund Methods

• Credit Card: Refunds may appear on your statement within up to two billing cycles, depending on the card provider.

• PIX (Instant Bank Transfer): Transfers to the customer’s account may take up to 10 business days after return confirmation.